Your Buy Now, Pay Later complaint

We want to understand the experiences shoppers have had when using ‘Buy Now, Pay Later’ schemes. These schemes allow you to put off paying for purchases for 30 days or can let you spread the cost over weekly instalments.

So, if you’ve used firms like Klarna, Clearpay or Laybuy at the checkout recently and had an issue with the delivery, missed payment fees or your credit report we want to hear about it.

It should take no longer than five minutes.