Bad customer service can be a real bugbear.
That's why we want to hear directly from people who've had an awful time with it. This will inform our future activity in this area.
We'd greatly appreciate you taking the time to answer some questions specifically about one poor customer service experience you've had within the past three years, in areas such as deliveries from online retail, banking, mobile & broadband, energy and travel.
This short questionnaire will ask you to think about your experience.
Thank you in advance.